CRMThe integrated and individual CRM system

Manage customer relationships

The CRM software from Abacus allows you to access all relevant data on your customer relationships from one central location, so that no important information is lost.

Your employees and also your customers benefit from this information platform. The CRM software supports reliable relationship management and ensures a solid basis of trust.

All address and customer data entered in the CRM can be used without interfaces by other Abacus applications because of the seamless integration into the Abacus ERP. All related work processes are completed with a minimum of input effort, saving you valuable time.

All authorized persons or departments access the individually configurable CRM database from Abacus. Thanks to the CRM portal with full text search and filter options, finding customer data is simplified. High data quality is ensured due to access and input rights. In addition, access protection can be activated at the business unit level, which means that only those addresses that belong to the enabled business unit are visible.

The details of an address can be managed on a time axis. For example, you can pre- enter future changes to the address for any date. When the date is reached, the adjustment is made automatically.

Your benefits

The Abacus CRM software allows you to access all relevant data about your customer relationships from one central location, so that no important information is lost. The Software also offers you the following advantages:

Individual
All companies or divisions use the same CRM database - individual and integrated.

Structured
CRM processes are structured and uniformly applied.

Valuable
The integration into the ERP guarantees high data quality and information.

CRM at a glance

Marketing, sales, service, management, and integration form the central components of Abacus CRM. All functions at a glance are below:

Marketing

  • CRM portal
  • Lead management
  • Campaign management
  • Activity management
  • Event planning
  • E-mail marketing
  • Duplicate control

Sales & Service

  • Relationship management
  • Customer history
  • Offer management
  • Sales prospects
  • Marketing strategy
  • E-Dossier

Management

  • Management Info Cockpit
  • Automatic management summary reports
  • Dashboard for mobile queries
  • Individual data analysis
  • Controlling/Reporting

Integration

  • Abacus ERP
  • MyAbacus
  • Google Maps
  • Exchange with Outlook
  • Telephone services
  • Web-Services, XML

3,300

customers have chosen Abacus CRM

26,000

users work with Abacus CRM daily

Other documents

fileadmin/ablage/02_dokumente/01_flyer/en/flyer_abacus_crm_en.pdf

Flyer
CRM

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