The service business has established itself as an independent product in many companies. In view of shortening product life cycles and intensifying competition, the costs for service and maintenance can no longer be calculated into production costs, but must be advertised and sold as a product.
Due to its flexibility, Abacus Software can be used in the following areas:
- Classical after-sales business
- Maintenance of equipment and machines
- Service orders
- Licence management
- Ticketing for support
A professional service management brings your company numerous, sustainable benefits: service performance is improved, costs and personnel utilisation are optimised.
The Service Management software is integrated into Order Processing, Project Management, Production Planning and Control (PPS), Payroll/HR and CRM. With the direct booking of transactions into Accounts Receivable, Financial Accounting and Cost Accounting, your data is always up-to-date and can be accessed at any time.
Your benefits
Position your company successfully in the service business with Abacus Service Management. The Software also offers you the following advantages:
Direct
Error messages and work orders can be viewed directly on the iPad.
Flexible
Location-independent and immediate processing of orders.
Mobile
Mobile reporting and direct invoicing and payment on-site by the customer.
Service Management at a glance
Service orders, mobile data entry, contracts and service objects form the core elements of the Abacus Service Management. All functions at a glance are below:
Service orders
- Service Portal
- Graphic service disposition
- Checklists
- Service stock management
- Service history
- Invoicing
- Planned maintenance
Mobile Data Acquisition
- Service app for tablet
- On and offline entry
- Time and Service Entry
- Article and spare parts
- Checklists
- Online invoice creation
- Online payment per SumUp
- Object master data maintenance by the service technician
Contracts
- Offers and contracts
- Maintenance contracts
- Termination definitions
- Contract invoicing
- Maintenance execution cycles
- Expiration/renewal of contracts
Service objects
- Object master data
- Service customers
- Locations
- Object places
- Flexible object and installation structure
- Pending issues management
- E-Dossier
- Object history
- Measurement values
300
customers have chosen Abacus Service Management
7,500
service technicians work with Abacus Service Management every day
Efficient and in real time
«Abacus Service Management has become the main working tool for us, providing optimal support for service orders. All the essential functions and information are available in real time.»
Andreas Eigenmann
Managing Director Eigenmann AG Bedachungen Spenglerei (Roofing and Plumbing)
